LabStrong™ Rapids™ Notification Code M001 | Cartridge Kit Not Installed

You have been directed to this page because you scanned a QR code on the LabStrong™ Rapids™ Type I Water Purification System. 

If you have a cartridge kit installed but you are receiving this error, there are three common causes that result in this code are:

Locate the cartridge that has the NFC tag (a small, white circular sticker).  The cartridge with the NFC tag should be placed in slot #1.  If you do not have a cartridge with the tag, please contact LabStrong™ at 563-588-8900 or via email at technicalsupport@labstrong.com.

Rotate the cartridge in slot #1 to align the NFC tag to the NFC tag reader on the Rapids™ unit. If this does not work, try the other two suggestions on this page.  If you have already tried the other options, please contact LabStrong™ at 563-588-8900 or via email at technicalsupport@labstrong.com

Using the test NFC tag on the back cover of your Rapids™ User Manual, hold up the NFC tag to the reader on the Rapids™ unit.  You may need to remove the cartridge in slot #1 to do this test.  If the test works and the NFC reader is functioning properly, you’ll notice a ‘pop-up’ on the touchscreen.  If this test or any of the others don’t work, please contact LabStrong™ at 563-588-8900 or via email at technicalservice@labstrong.com.

Contact our Technical Service Team for one-on-one assistance.

Every lab is different and has its own unique needs. Our Technical Service Team is ready to help you.  Contact us via email or phone.  You may also find helpful how-to videos on our YouTube channel.