FAQ

Laboratory grade water is categorized by the American Society for Testing and Materials (ASTM) into four categories, Type I, Type II, Type III and Type IV. For laboratory applications, we focus on Type I, II and III.

Type I – Ultrapure

  • Resistivity of >18.0 MΩ-cm at 25°C
  • Needed for critical lab functions
  • Used for tissue and cell cultures and DNA research
  • Required for ultra-sensitive analytical instruments
  • CONSIDER THE LABSTRONG™ RAPIDS™

Type II – Pure

  • Resistivity of 1-15 MΩ-cm at 25°C
  • Needed for basic lab functions
  • Used for creating buffers and media production, general chemistry and spectrophotometry
  • Can be used as a pretreatment to an ultrapure water system
  • CONSIDER THE LABSTRONG™ CASCADE™ WATER SYSTEM OR FI-STREEM™ STILL

Type III – Primary Grade Water

  • Resistivity >4 MΩ cm at 25°C
  • Needed for non-critical laboratory functions
  • Used for rinsing glassware and autoclaves
  • Can be used as a pretreatment to an ultrapure water system

This depends on the applications being performed in your laboratory. Generally speaking, type I water (ultrapure) is used for critical lab functions, such as tissue and cell cultures or for ultra-sensitive analytical instruments. If you need to pretreat a type I system, either a type II (pure) or a type III (primary grade) will work. Labs that are creating buffers and media production or doing general chemistry and spectrophotometry need type II water.  If you are just rinsing glassware and autoclaves, a type III water will be suitable.  

For more personalized, one-on-one assistance, contact our Technical Service Team

It is recommended not to store your type I (ultrapure) water and only dispense what is needed. Water quality will greatly reduce if stored.

This depends on a few different factors such as your current water system, your feed water and applications being performed in the laboratory.

For more personalized, one-on-one assistance, contact our Technical Service Team

  • Our LabStrong™ replacement cartridges are comparable to the Barnstead™ cartridges for various Barnstead™ water systems. Our cartridges are not affiliated with, nor supplied or sponsored by Thermo Fisher Scientific™
  • The LabStrong™ replacement cartridges are compatible for the Barnstead™ water systems and side-by-side testing of our replacement cartridges shows fantastic results for purity and longevity.

Contact us using the information below, we are happy to assist!

Email:

Phone: 563-588-8900

Hours: Monday – Friday, 8:00 am – 5:00 pm CT

There are many resources available to help you properly install your LabStrong™ products.

Follow the user guide or manual.

Subscribe to our YouTube Channel and watch one of our helpful how-to videos https://www.youtube.com/user/LabStrong

Work with one of our preferred service companies. We can help you find one in your area, contact our Technical Service Team for assistance.

Contact our Technical Service Team for on-on-one assistance over the phone or via email.

  • When LabStrong™ develops a new product we look for opportunities to test the product in an actual laboratory before releasing the product for final production. Beta sites allow us to work directly with a facility to get feedback on the new product and make needed changes based on their feedback.
  • If you are interested in being a future beta site, sign up our beta tester form

Contact our Technical Service Team for one-on-one assistance

  • Email: technicalservice@labstrong.com
  • Phone: 563-588-8900
  • Hours: Monday – Friday, 8:00 am – 5:00 pm CT

Subscribe to our YouTube Channel and watch one of our helpful how-to videos

LabStrong™ believes world-class products deserve the highest level of technical support, backed up with only the best service companies. Our authorized service companies provide superior laboratory equipment services necessary to meet the continually changing needs of researchers, scientists, and physicians within the scientific community. We have authorized service companies in the United States, Canada and Puerto Rico that are ready to assist you with all of your service needs. Our service companies have quick response times, the highest quality of service, and offer competitive rates.

Contact our Technical Service Team to find a service company in your area

  • Email: technicalservice@labstrong.com
  • Phone: 563-588-8900
  • Hours: Monday – Friday, 8:00 am – 5:00 pm CT

Contact our Technical Service Team to find a service company in your area

Great question! We are always open to new opportunities to partner with established companies in the laboratory industry.

Contact us and let’s learn more about you and your company!

Great question! We are always open to new opportunities to partner with established companies in the laboratory industry.

Contact us and let’s learn more about you and your company!

Our normal business hours are Monday through Friday, 8:00 am – 5:00 pm CT. Holidays may affect these hours.

Holidays we will be closed for are:

  • New Years Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Eve
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve

There are a variety of ways to place an order with LabStrong™.

  • Directly from our website. Click here to SHOP NOW
  • Submit an order via email at sales@labstrong.com
  • Submit an order via fax at 563-588-3601
  • Place an order over the phone at 563-588-8900
  • Work with one of our distributors, click here to see a list of approved distributors
  • Once a PO is submitted, we will prepare your order for shipment. If you do not have an account with us, we will reach out for payment information.
  • Any in-stock orders received by 2:00 pm CT will ship out the same day.

Any in-stock orders received by 2:00 pm CT will ship out the same day.

If you do not have an account with us, then the order must be prepaid using either credit card or ACH transfer.

If you have a credit account with us, payment terms are Net 30.

Those wishing to have a credit account with us for terms of Net 30, must complete a credit application. Contact us via email for information at sales@labstrong.com.

Reach out to us via phone or email and we are happy to assist!

Contact us right away, if it is during business hours it may be best to call for immediate assistance.

We care about the environment and one of the ways we 'Go Green' at LabStrong™ is by offering a FREE cartridge recycling program (cost of shipping NOT included). Read the bullets below or watch the video to learn more!

  • Cartridges must be a genuine LabStrong™ brand cartridge.
  • Cartridges must only had potable water run through it - no chemicals.
  • Complete the 'Statement of Use' form to include with the cartridge shipment to us.
  • End user pays for shipping of the cartridges back to LabStrong™ for the recycle program.
  • Once LabStrong™ receives the cartridges, we will RESPONSIBLY dispose of them.

Once an order has shipped we will email you the tracking information. If you did not receive this information, please reach out to us and we are happy to assist!

All Fi-Streem™ stills must ship by LTL freight.

Yes, we do ship internationally. You must have your own broker for us to ship – we do not have a broker.

Reach out to us via phone or email and we are happy to assist!

Reach out to us via phone or email and we are happy to assist!

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