LabStrong™ Rapids™ Notification Code E009 | Lost Communication With Control Board
You have been directed to this page because you scanned a QR code on the LabStrong™ Rapids™ Type I Water Purification System.
If your Rapids is displaying this error, there are two common causes:
For a potential quick solution to this issue, power down the Rapids™ and power it back on.
To verify if the Rapids™ Control Board freezing is the issue, complete the following before powering down the Rapids™:
- Remove the blue cover from the Rapids™
- Identify the Control Board, labeled PC0033-1
- Look for the two heartbeat lights blinking back and forth (labeled D1&D2 and D3&D4)
- If both sets (D1&D2 and D3&D4) are alternating flashes, the control board is NOT frozen. Power cycling likely will not solve the issue.
If you have observed the Control Board freezing or would like additional assistance with this issue, please contact LabStrong™ at 563-588-8900 or via email at technicalsupport@labstrong.com.
- Remove the blue cover from the Rapids™
- Unplug and replug both ends of the USB cable attached to the Rapids™ Display
If this does not work, try the other suggestion on this page. If you have already tried the other option, please contact LabStrong™ at 563-588-8900 or via email at technicalsupport@labstrong.com.
Contact our Technical Service Team for one-on-one assistance.
Every lab is different and has its own unique needs. Our Technical Service Team is ready to help you. Contact us via email or phone. You may also find helpful how-to videos on our YouTube channel.
- technicalservice@labstrong.com
- 563-588-8900
- Monday – Friday; 8:00 am – 5:00 pm CST
