LabStrong™ Rapids™ Notification Code M019 | Cartridge Kit Does Not Match Installed
You have been directed to this page because you scanned a QR code on the LabStrong™ Rapids™ Type I Water Purification System.
The cartridge kit set in your Rapids™ Type I Water Purification System has not been formally installed. We recommend completing the cartridge kit installation procedure to maintain up-to-date diagnostic information on your cartridges. To complete the cartridge kit installation procedure, run the following:
Menu > Replace Exhausted Cartridges > Follow on-screen instructions
If you need new cartridges, we highly recommend only using genuine LabStrong™ cartridges in your Rapids™ Type I Water Purification System to help ensure quality and purity of your water.
Why use a genuine LabStrong™ cartridge?
Resin Quality
LabStrong™ takes great care in selecting the resins for our cartridges to help ensure the purity of your water. Resins are rigorously tested for quality assurance. We use all new resin - no recycled or used.
Peace of Mind
Using a genuine LabStrong™ cartridge will give you peace of mind that your water purity will meet and even exceed ASTM Type I standards of 18.0 megΩ/cm. All resins are new and not used or recycled.
Technical Support
Installing a genuine LabStrong™ cartridge also means you have better technical support. If there are issues with the cartridge or resistivity, we can better assist when you use our cartridges.
Contact our Technical Service Team for one-on-one assistance.
Every lab is different and has its own unique needs. Our Technical Service Team is ready to help you. Contact us via email or phone. You may also find helpful how-to videos on our YouTube channel.
- technicalservice@labstrong.com
- 563-588-8900
- Monday – Friday; 8:00 am – 5:00 pm CST
